Tigray Region Community Services Referral Directory for GBV Survivors – Ethiopia

Purpose of the directory

Communities, especially women and girls, are resilient. With proper care and support, they can recover and return to a productive life. The directory aims to provide community members and institutions with information about locally available gender-based violence (GBV) response services within their communities, to which survivors can choose to be referred in a timely manner. . The services captured in the directory are: health, psychosocial and case management and psychosocial support; Security/Police, Legal/Justice and Shelter/Refuge.

Quality Assurance: The operating environment in Tigray is constantly changing due to air strikes and other security related issues. Additionally, service providers are currently operating from temporary locations such as schools, which are scheduled to reopen. Thus, the institutions named in the report/directory may have removed staff from the facilities, reduced their hours of operation and/or changed their operational mandate. It is therefore recommended that regular review and updating of the directory be undertaken to ensure the availability of continued provision of quality services by the listed service providers.


GBV survivors have varying needs. Rarely does an institution have the capacity and resources to meet these needs. However, through partnerships with other institutions working on GBV responses, the survivor can be properly linked to the required specialist service in a timely manner; informed by an agreed action plan, respecting survivor choice, confidentiality and safety.

Referring a survivor to another facility does not mean that your facility must close the file and stop serving the survivor. Follow-up actions agreed to by the referral agencies can be done concurrently with each other, provided the two schedules do not conflict and are convenient for the survivor.

Referral Guidelines

Respect for the wishes and choices of the survivor: The decision about which services to access rests primarily with the survivor. The agreement reached must be fully respected, without any repercussions for the survivor;

Privacy: This is his story and therefore has the right to decide with whom to speak and not. Thus, the survivor’s privacy should always be preserved, unless the survivor is a child (the steps to be taken should be clearly explained to the child before proceeding).

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