Guidelines during the COVID-19 pandemic | VA Health Care Maryland


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COVID-19 test

Since current COVID-19 rates in Maryland are high, wait times for testing may be longer. Here is what you can do:

  • Consider getting a home test kit from your local health department, local pharmacy, or online distributor
  • Suppose if you are showing symptoms, you probably have COVID-19 and should follow the steps in the CDC guidelines
  • If you have no symptoms, but have been in close contact with (within 6 feet of a person for more than 15 minutes) someone who has COVID-19, see the tips below:
    • Fully vaccinated people should be tested at home or at one of the hundreds of testing sites in Maryland within five to seven days of exposure and wear a mask indoors or in public for 14 days after exposure. , or until their test is negative.
    • Unvaccinated or partially vaccinated people should stay home for 14 days after last contact with someone who has COVID-19
    • Anyone who has been exposed should watch for fever, cough, shortness of breath or other symptoms of COVID-19
      • If symptoms appear, follow the advice given here

To note: The VA Maryland Health Care System currently offers COVID-19 testing only to hospital patients and veterans who show symptoms of COVID-19.

If you not have symptoms, but would like to be tested for COVID-19, please visit one of the hundreds of COVID testing sites in Maryland. The emergency department of the Baltimore VA Medical Center should be used for symptomatic and sick patients so that they can be seen and treated in a timely manner. Overcrowding in the emergency department may result in exposure conditions. Minimize your risks by not come to the emergency room if you are not sick!

If at any time you have any questions regarding an illness, your medications, or any health concerns, please do not hesitate to call our hotline. Nurses are available to speak to you 24/7 at 1-800-865-2441. If you have an emergency, call 911.

Thank you for your cooperation and collaboration in the fight against COVID.

Veterans helpline and crisis line

As a reminder, veterans needing medical advice can contact the 24/7 helpline at 800-865-2441 (press 1).

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Scheduled clinical appointments

If you visit a VA Maryland Health Care System facility for a clinic appointment or an emergency or urgent care visit, you will find safety measures in place to protect you from the spread of COVID-19. .

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Be ready for your visit:

Universal masking

Everyone is required to wear a face mask inside a facility in the VA Maryland health care system. Neck gators and exhaust valve masks are not acceptable face coverings, and visitors wearing these items will be given a medical mask to wear instead. To prevent the spread of COVID-19, patients who refuse to wear a mask will not be allowed in or will be asked to leave if they do not wear a mask while waiting for an appointment or moving around the facility . Patients arriving for a clinic appointment or an emergency or urgent care visit will receive a mask if they do not have one. If you are exhibiting symptoms of COVID-19 and it is safe to delay your visit, please contact your provider to reschedule. Otherwise, please let your provider know before your visit if you have any symptoms or have recently been exposed to someone with COVID-19.

Telephone numbers of facilities
• Cambridge VA Outpatient Clinic – 410-901-4077
• Eastern Baltimore County VA Outpatient Clinic – 410-605-7000, ext. 51101
• Fort Meade VA Outpatient Clinic – 410-305-5304
• Glen Burnie VA Outpatient Clinic – 410-590-4153
• Loch Raven VA Medical Center Outpatient Clinic – 410-605-7000, ext. 51101
• Perry Point VA Medical Center Outpatient Clinic – 410-642-2511, ext. 26515
• Pocomoke VA Outpatient Clinic – 410-957-6930

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COVID-19 screening

For the safety of our veteran patients, staff, volunteers and visitors, effective August 16, 2021, the VA Maryland Health Care System will reinstate COVID-19 screenings for anyone entering any of its facilities. To make this process more efficient, we will be using the Screen Pass app. The screen pass allows anyone entering our facilities to use their smartphone to answer COVID-19 screening questions before arrival at the medical center.

Before coming to a facility in the VA Maryland health care system, you can send the word “Screen” by SMS to 53079 or visit to answer the selection questions. When you arrive at the establishment, present your phone at the door.

Screeners will also be available to ask screening questions of those who may not be familiar with Screen Pass.

Please help us protect you and others during this time.

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Visitor guidance

Orientation of visitors to acute care units, intensive care units and the emergency department

During this unprecedented increase in COVID-19 cases in the community, visitors are not allowed throughout the VA Maryland healthcare system to protect our patients and staff from the spread of COVID-19 , except for the following:

  • Two visitors for end-of-life care and decision-making;
  • An escort for patients leaving hospital care;
  • An escort for medically compromised outpatients;
  • A visitor who has been asked to assist by the inpatient care team and be part of the treatment and discharge planning process.

All visitors will be screened for symptoms and COVID-19 exposures upon entering the facility and clinical care units. Visitors who do not pass the selection process will not be permitted to enter the facility. All visitors must wear a surgical mask for the duration of the visits.

Infection control will review and revise these visit restrictions when case rates in the community show a marked decrease.

Community Integration Center (CLC) units

As visitor restrictions change regularly for all units at the Community Living Center, family members and friends of CLC residents are urged to contact their unit social worker for the latest guidelines. visitors.

All visitors screened for symptoms and exposure to COVID-19

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To limit exposure to COVID-19, Pharmacy continues to offer new and refillable prescriptions only by mail order, including express delivery and next day delivery. Baltimore Medical Center and Perry Point VA ambulatory pharmacies will only honor emerging prescribing needs for in-person pickup. All other medications and supplies will be mailed.

Veterans have the following options for renewing their prescriptions:
• Call the prescription refill line at 410-605-7395. After hearing the greeting, enter your full nine-digit Social Security number followed by the “#” sign. Next, press option “2” for pharmacy information, then press option “1” to order refills.
• Complete and sign the refill form you received with your prescription and use the mailing label that was included to send it to one of our two pharmacies.
• Submit a renewal request through My HealtheVet at

If you run out of refills, call the prescription refill line at 410-605-7395. After hearing the greeting, enter your full nine-digit Social Security number followed by the “#” sign. Next, press option “2” for pharmacy information and then press option “8” to speak to a pharmacy representative.

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Important phone numbers

Meeting center: To schedule, modify, cancel or confirm an appointment at the clinic, contact the Appointment Center at 410-605-7333, Monday to Friday, 7:30 a.m. to 4:30 p.m..

Medical emergencies: If you experience a medical or mental health emergency, call 911 immediately.

Prescriptions: To request a refill, to check the status of your prescription, or to speak with a member of pharmacy staff, call 410-605-7395.

Hotline: If you need medical advice, call the 24/7 helpline at 800-865-2441, press 1

Veterans Crisis Line: If you are a veteran in crisis, specially trained responders are ready to help you 24/7 at 800-273-8255 press 1.

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Stay informed

To receive the latest COVID-19 information from the VA Maryland healthcare system, sign up for our e-news subscription service. To sign up, visit and enter your email address under “Subscribe to receive email updates” on our home page.

You may also receive COVID-19 updates by calling our VA Maryland Health Care System COVID-19 information line at 410-605-7384. (This is a recording only and does not accept voicemail messages.)

For the latest VA guidelines on coronavirus, visit


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