Media and press
The Public Affairs Officer can assist local media with queries, interview requests, and expert information about the Spokane VA health system.
Call: 509-434-7378
After hours or on weekends, call the operator at 800-325-7940 and ask to speak to the service administrator.
FOIA requests and privacy issues
Under the Freedom of Information Act (FOIA), you have the right to access federal agency records, unless those records are protected from disclosure by specific exemptions or exclusions provided by law. . Click here to find out more.
Request medical records
Access your medical file online or request a copy of your file from our Information Dissemination Office.
Our Medical records personal, also called “Distribution of information (ROI)” are experts in patient rights and medical records. ROI can help veterans in the following areas:
• access to medical records
• obtain copies of medical records
• requests for modification of medical records
• fill out forms for benefits, insurance and other reasons
Telephone: 509-434-7520
Mail:
Spokane VA Health System
Information Dissemination Office
4815 Assembly Street North
Spokane, WA 99205-6185
Report Fraud or Patient Care Safety Issues
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Call: 800-488-8244
Mail:
VA Inspector General Hotline (53rd)
810 Vermont Avenue N.W.
Washington, D.C. 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact the hospital management. If management does not respond to or resolve your concerns, contact the Joint Commission below:
File a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Call: 800-994-6610
Fax: 630-792-5636
E-mail: complaint@jointcommission.org
Mail:
Quality control office
The Mixed Commission
A boulevard of the Renaissance
Oakbrook Terrace, Illinois 6018
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